Privacy Policy
Last updated: March 2026
1. Information We Collect
When you place an order through our website, we collect the personal information you provide in the order form, which typically includes your full name, email address, and any optional messages or comments you choose to submit. We also automatically collect certain technical information when you visit our site, such as your browser type, operating system, referring URL, and the pages you view. This technical data is collected in aggregate and is not linked to your personal identity.
2. How We Use Your Information
We use the information you provide for the following purposes:
- To process and fulfil your guide order, including sending confirmation and delivery emails
- To respond to questions or comments submitted through the order form
- To improve our website, content, and user experience based on aggregate usage patterns
- To communicate with you regarding your order, including any updates to guides you have purchased
We do not use your personal information for unsolicited marketing or advertising unless you have explicitly opted in to receive such communications.
3. Data Security and Protection
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure connections for data transmission and limiting access to personal data to those team members who require it to fulfil orders and respond to enquiries. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and processing orders, but only to the extent necessary for them to perform their services. These providers are contractually obligated to keep your information confidential and to use it only for the purposes for which it was shared.
5. Cookies
Our website may use cookies — small text files stored on your device — to enhance your browsing experience. Cookies may be used to remember your preferences, understand how you interact with our site, and improve site functionality. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website but will not prevent you from accessing our content.
6. Your Rights
You have the right to request access to the personal information we hold about you, to request correction of any inaccuracies, and to request deletion of your data where applicable. To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within a reasonable timeframe, typically within fourteen business days.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we handle your information.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Planora
#04-11, Meridian Hub, 20 Bishan Street 22, Singapore 579768
Email: editorial@planora.sg
Phone: +65 8134 7692